The wait is over! Finally we can share it, the last missing link in Itsperfect is now available…🥁🥁
Say hello to our own Return & Exchange Portal – especially designed for efficient returns management and seamless commercial exchanges for fashion brands
Easily process returns and commercial exchanges both for webshops and Marketplaces, using data from our ERP software, with our in-house build Return & Exchange portal. Make your returns process efficient, clear, and user-friendly while offering alternative items based on current inventory.
Curious how you can offer your B2C customers the perfect return experience? We have listed the most important benefits of our integrated solution for you:
- Commercial exchanges with real-time stock data – Allow consumers to exchange an item for another color or size directly in the portal based on available inventory. And automatically release orders as soon as the return is received.
- Clear return flows – Can be used with Itsperfect WMS as well as all other logistics service providers, making it easy to follow every step in the return flow.
- Return reasons immediately visible in the ERP – So you always have the right insights.
- Complete insight for brands – Pre-announcements, return reasons and statuses, all in one overview.
- Efficient and customer-friendly process – Add the link to the returns portal on the packing slip, and let consumers easily log in with their order number and email address and download the return label online.
- Authorization system for refunds – Maintain control over refunds with full insight into outstanding and processed refunds.
- Avoid transaction costs – Any return costs can be directly deducted from the amount to be refunded.
- Omnichannel gift cards – Maintain sales by offering a gift card instead of a refund.
- Direct access to historical data – Allowing you to be operational in no time, without complicated implementation projects.
- Monitor and authorize webshop refunds – Provide an overview and control over all refunds.
- Your own branding – Customize header image, colors, logos and buttons for a personalized experience.
Smarter returns, a seamless exchange process and a better customer experience with the Return & Exchange portal. Now available in combination with the ERP software from Itsperfect.
Read more about our Return & Exchange portal here, or request an online demo to see our Return & Exchange portal in action.
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